The digital pen system receives data from the digital pen and processes it. The standard workflow produces ink images of the whole form, as well as images of key areas on the form such as signature fields and diagrams. The Hand Writing Recognition (HWR) engine translates the hand writing of the user into revisable text.
The Digital Pen server can be a repository in its own right to store forms and provide authorised users rights to search and retrieve data for other processing. More usually the Digital Pen server is configured to route images and data automatically, or after user validation. The routing can take place over multiple paths including email, push to filestore or other applications using web services or an API.
The digital pen system can be used to check and validate the user’s hand writing. Between 95% and 100% accuracy can be achieved with the digital pen on a structured form. The validation or data cleansing process usually precedes the workflow process which passes accurate data to the back office line of business system. Validation can take place from browser on Windows PC or via feedback on the handset used to route the form.